Well I no longer work for Novell. So, updates to SuSE linux were much more difficult. So, I tried Ubuntu.
What a difference! Not all good or bad. Debs instead of rpms.
Things I like about ubuntu:-
Drop dead easy upgrades: When you have 6 machines to worry about easy updates and upgrades really matter.
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A really active user/support community: I can usually find how to deal with what is bugging me.
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Synaptic/apt-get: I love how easy it is to find and install what you want as long as it is something they care about. At first it was hard to deal with special stuff but now since I think jaunty they even support PPA repos almost painlessly. Which brings me to my next thing...
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Media support: Medibuntu does a great job of getting media working. And in Karmic there was a package that just worked in the multiverse repo.
Things I don't prefer about ubuntu:
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gnome: I have always been a kde person. Don't get me wrong gnome is fine for people who don't want to be bothered with all the advanced options of everything. But, I really am a power user. I want context menus that have what I want in them. I want menu items that I can edit from a context menu, not have to got to a different app and navigate to it again. I want a menu search so I can find the thing I just installed. I want something that shows me that I just installed it. I want to click on one file and select a menu to compare it then go to another file and click another menu item to do the compare. Which I know can be done in either but is way harder to do in gnome. Well, you get the picture. Anyway ubuntu and kde have not gotten along nearly as well as SuSE and kde did. Which is understandable but still regrettable. Someday I hope they will.
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video support: This has really impoved a lot lately, but I constantly find that the fact that they don't have an option to tell it which graphics card and monitor to use means that when I install for the first time on my neighbors old computer that just got hit by another virus so they are ready to try something else, their old monitor shows up in 800x600 mode. Really! Really! Who ever wants 800x600 as their default, ever! I mean come on! Maybe on a cell phone! Anyway, that is a really sore spot but the other thing is switching modes is painful. It has improved a lot, but it is still painful. When I go to a new configuration, I want to save it and have it recognize it when I come back automatically, then if it gets it wrong let me pick it.
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Bluetooth: This is another one where it is hard to complain because it has improved so much in the last few releases, but it is still not there. When I listen to audio through my bluetooth device it sounds way worse in Ubuntu. I think they are down sampling it. anyway windows and my phone sound tons better. But at least now the pairing and connection is seamless(really love that, even better then windows in my opinion).
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Windows, Samba integration: I have had trouble every time I try to share drives with windows through samba and vice versa, I have gotten it to work so my windows machines can see my linux smb shares but not the other way around and worse, I can't access those same shares from other ubuntu boxes. What is up with that.?
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Better WINE: This has also improved so much recently that I am reluctant to say anything, but in order to bring my friends and neighbors to ubuntu, I need them to be able to run their essential windows apps, or have effective migratory apps(like google docs/open office). My son has one flash game that he loves and I tried to run it in wine and it almost worked the only problem was you can't see the characters. Kinda a deal breaker. I will say I have been amazed how often apps do just work now(keep up the good work).
I think that is it. As you might be able to tell, the list is much different then it was just 3 years ago. More about things that would be nice and less about show stoppers. Linux has turned in to a really powerful, easy to use tool, thanks in large measure to ubuntu and their great momentum and philosophy. I look forward with great anticipation to every new release and hope for the day when I will want to wait a year or two for the next Long Term Support(LTS) release for most of my machines.